Refund policy

Returns.

Rýja accepts returns of your orders within 14 days of delivery, in accordance with Icelandic consumer law. If something isn’t quite right, you are welcome to return your item within this period. Read more at:

https://island.is/en/cancellation-and-the-right-to-return-goods-and-services

Returned items must be unworn, undamaged, and in their original condition and packaging. The leather sole must show no signs of use. We recommend trying slippers indoors on a clean surface.

Items that show wear, damage, or outdoor use cannot be accepted.

To request a return or exchange, please contact us at support@ryja.is

Return shipping costs are the responsibility of the customer unless the item is faulty.

Once your return is received and approved, the refund will be issued to the original payment method.

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Exchanges.

Rýja offers exchanges for alternative sizes or styles, subject to availability.

If the selected replacement is higher in price, the difference must be paid before the exchange is completed. If the replacement is lower in price, the difference will be refunded to the original payment method.

Items must meet the same return conditions. Once received, the replacement item will be shipped.